Get in Touch
We're here to help with all your vape and glass needs. Our team typically responds within 24 hours.
Support Hours
Monday - Friday: 9am - 6pm EST
Saturday: 10am - 4pm EST
Sunday: Closed
Vape & Glass Emporium
123 Neon Avenue,
Underground District,
Metro City, MC 90210
Retail & Pickup Location
Contact FAQ
How can I contact support?
You can reach us via our contact form, email at hello@vapeglass.com, or during our business hours via phone. Our support team is available Monday through Friday, 9:00 AM – 6:00 PM EST.
What should I do if my order is delayed?
If your order has exceeded the estimated processing and delivery time, please include your order number in our contact form so we can provide a real-time status update.
How does age verification work?
As a vape and glass retailer, we are required by law to verify the age of all customers. This process is handled during checkout using industry-standard verification software to ensure compliance.
What is your response time for inquiries?
We strive to respond to all inquiries within 24 business hours. During peak sale periods or product launches, response times may extend up to 48 hours.
Can I cancel my order after it's been placed?
Orders can be modified or cancelled if they have not yet entered the processing stage. Contact us immediately with your order number for the fastest resolution.
Do you offer wholesale opportunities?
Yes, we work with retailers nationwide. Please use the 'Message' section in our contact form to indicate your interest in wholesale, and a representative will reach out with our catalog.